Frequently Asked Questions
Everything you need to know about your MECOOL experience.
What shipping methods are available and how long does delivery take?
We offer standard and expedited worldwide shipping. Delivery typically takes 7-15 business days for standard shipping and 3-7 business days for expedited services, depending on your location.
Are MECOOL TV boxes compatible with my television?
Yes, our TV boxes are compatible with any television that has an HDMI port. Simply plug the device into your HDMI port and connect to Wi-Fi to start streaming.
Do your products come with a warranty?
All MECOOL products purchased from our official store come with a 12-month limited hardware warranty against manufacturing defects.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a return.
How do I update the firmware on my MECOOL device?
Most MECOOL devices support OTA (Over-The-Air) updates. You can check for the latest firmware by going to Settings > Device Preferences > About > System Update.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure digital payment gateways to ensure your transaction is safe.